G2G3 offers the world’s first ITILŽ v3 simulation, which brings to life the application of IT Service Management (ITSM) best practice through ITILŽ v3 in the context of a realistic ITILŽ v3 simulation scenario.
The IT Infrastructure Library (ITIL) is the most widely-accepted global framework for achieving best practice Service Management. The third version of the framework, ITILŽ v3, launched in June 2007, offers a more strategic and service-oriented life-cycle approach to Service Management than previous ITIL iterations.
Organizations intending to implement ITILŽ v3 are faced with a significant ITIL education and awareness challenge. A wide-spread traditional ITILŽ v3 education program will be virtually impossible to implement quickly - due to budgets, availability and other common organizational constraints.
The best way to accelerate understanding of ITILŽ v3 is to experience it. ITIL simulations are a high-impact, energetic way to accelerate understanding and acceptance of the new features of ITILŽ v3 in any organization.
G2G3 Supports NEW itSMF Service Management Simulation Awareness Program
itSMF UK have agreed to use the Polestar IT Service Management (ITSM) Simulation from G2G3 for a number of high profile simulation awareness raising events for its members at various locations across the UK.
itSMF is the only truly independent and internationally recognized forum for IT Service Management Professionals worldwide. This not-for-profit organization is a prominent player in the on-going development and promotion of IT Service Management "the best practice", standards and qualifications and has been since 1991.
The challenges
- Creating shared energy for IT Service Management (ITSM) success
- Gaining buy-in and commitment for ITSM programs
- Successfully implementing best practice initiatives, such as the ITILŽ v3 and ISO/IEC 20000
- Becoming service focused, as opposed to technology focused.
The solution – Polestar ITSM
The highly interactive simulation is a high-impact, energetic way to accelerate understanding and acceptance of Service Management concepts such as ITILŽ v3.
Facilitated in the fast world of global on-line retail, Polestar ITSM brings to life the Service Management, cultural and process issues faced by organisations and entourages strategic partnership between IT and the business. This is done through a realistic scenario to which participants can directly relate to and have actual experience of.
Polestar ITSM in action
Normally delivered over 5 rounds, the Polestar simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective.
The simulation structure is designed to reflect the entire service management lifecycle as delivered by ITILŽ v3. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality Service Management as they go.
- The Netherlands, Utrecht: October 14th, 2010