Business Process Management (BPM) training

4-day training class to become an AIIM BPM Master

Business Process Management (BPM) Master – mode of study

Option 1: Public 4-day BPM training
Option 2: In-house BPM training

Business Process Management training

This 4-day Business Process Management (BPM) training provides you with a thorough understanding of Business Process Management and covers why, what and how to implement BPM.

BPM Master (BPMm) designation

AIIM BPMm logoYou will be awarded the AIIM BPM Master (BPMm) designation after passing the online exams and case study exercise. By earning this designation, you can call yourself BPM Master (BPMm). The exams and case study are online available and you must pass these within 6 months of attending the BPM training.

ECM, ERM and SharePoint certificate trainings

In cooperation with AIIM we also organize the Enterprise Content Management (ECM) training and the Electronic Records Management (ERM) training.

About AIIM

AIIM represents the Information Management community as the global association for both users and suppliers of ECM, ERM, BPM and SharePoint solutions. AIIM has existed for over 60 years and is a not-for-profit organization.

Business Process Improvement (BPI) – learn technologies and global best practices

The vendor-neutral Business Process Management (BPM) training is designed from global best practices of more than 150,000 members of AIIM. The program covers concepts and technologies for:

  • Streamlining and Re-engineering
  • Requirements Gathering and Analysis
  • Application Integration
  • Process Design and Modeling
  • Monitoring and Process Analysis
  • Managing Change

Business Process Management – why, what and how to implement?

This 4-day Business Process Management (BPM) training covers why, what and how to implement BPM. The training concentrates on delivering the skills and tools to improve business processes. The essential technical implications of and approaches to BPM are covered as well as an overview of the modelling tools and how they work. Also discussed are all the standard areas of general business analysis, such as defining processes, identifying key stakeholders, modelling "as is" and "to be" scenarios, and how to test these (via technology and practices).

While the goal of this training is to equip you with the basics of Business Process Improvements (BPI) techniques, we also briefly cover related areas including methodologies that make great use of such techniques. These include Six Sigma, Lean and TQM, along with some important historical perspective on the roots of BPM with particular focus on BPR (Business Process Re-engineering).

Business Process Management (BPM) training – learning goals

After completion of this training, you will have the necessary skills to:

  • Map, update, and manage processes across the enterprise
  • Understand the technology components that comprise BPM including workflow, design & simulation, analytics & reporting, and systems integration
  • Identify methodologies focused on continuously improving the process and changes you have made
  • Address the ethical challenges and change impact to the organization


Business Process Management (BPM) training – who should attend?

The Business Process Management (BPM) training is designed for all professionals who are tasked with accurately managing organizational business processes, such as Business Managers, Business Analysts, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Managers and Information Managers, as well as for Solution Providers, Sales Consultants, Project Managers and Technical Staff.

Do you prefer an in-house Business Process Management (BPM) training?

With at least 5 persons an in-house training on Business Process Management (BPM) could be your best choice. An in-company training has several advantages. The in-house BPM training:

  • saves you time and money;
  • enables you to train in the comfort of your own working environment;
  • can be arranged for groups from 5 people or more;
  • will take place at a time chosen by and convenient to you; and
  • sensitive issues can be openly discussed because there are no outsiders.

Are you interested? Please call us at +31 (0)40 - 246 02 20 or send an e-mail to to discuss the possibilities.

Business Process Management – training material

You will receive a BPM workbook. Moreover, for a period of 6 months, you will have 24/7 unlimited access to an online database with self-paced BPM modules, sample exams, supporting materials, and the actual BPM Specialist and BPM Implementation Specialist exams as well as the case study to become BPM Master certified.


Business Process Management – Official certification

This unique 4-day training prepares you for the internationally acknowledged AIIM BPM Master designation.


The first 2 training days are at a BPM Specialist level to prepare you for the BPM Specialist exam. The last 2 training days are at a BPM Implementation Specialist level to prepare you for the BPM Implementation Specialist exam. Both exams are multiple choice exams that can be taken online at any desired date, time and place. You may take either of the exams up to 3 times without any additional costs involved. To register, you just need to press the ’take exam’ button in the online database you will be granted access to. In order to become BPM Master (BPMm) certified, you will in addition need to submit a business case that will be judged by a board.


This 4-day BPM training to become a BPM Master discusses the 'what' and 'why' of BPM as well as how to implement BPM. All the important aspects of Business Process Management will be dealt with, such as how to get ownership and support from senior executives and users, the practice of BPM, the role of Enterprise Content Management (ECM) within BPM, Business Analysis (BA), the basics of Process Improvement, flowcharting 101, Process Modeling, BPM approaches, BPM technologies overview, BPM technology dissected, collaboration, the implementation of programs and projects, related tasks such as the business case for BPM, stakeholders and the project team, gathering requirements, analyzing requirements, process design best practices, validating requirements, BPM project stages, project advice, pitfalls and best practices, and management methodologies.

Discuss, share and learn from the global best practices for BPM!




Day I and II – BPM Specialist

The first 2 training days cover the concepts and technologies associated with improving business processes. The following topics will be addressed:

  • Key activities associated with business analysis; the skills required of a business analyst; and different approaches to business analysis.
  • Typical reasons for business process change; different process scenarios; and determining when to employ streamlining versus re-engineering.
  • The role and value of flowcharting; how to use standard charting symbols and functions; and flowchart best practices.
  • Modeling and flowcharting; different tools for modeling activities; and process modeling and execution and the role of standards.
  • Various approaches to BPM; evaluating each approach; and selecting the appropriate approach for your initiative.
  • How the BPM software marketplace is structured; and how to connect BPM scenarios to specific types of BPM technologies.
  • Evaluating workflow and BPM technologies; identifying the core functional services in a standard BPM architecture; and understanding the purpose of each service.

After these first 2 training days you have gained the knowledge to take the online multiple choice exam BPM Specialist.


Day III and IV – BPM Implementation Specialist and BPM Master

The last 2 training days provide a thorough understanding of BPM concepts and processes and deepen the knowledge gained during the previous training days. Also included is a practical case study exercise. The following topics will be addressed:

  • How to develop a BPM program strategy.
  • How to conduct a business and technical assessment.
  • Making the business case for effective information management.
  • How to develop business and functional requirements.
  • How to design and develop all of the elements of a BPM plan including people, processes, and technologies.
  • The steps required to implement an effective BPM program.
  • Change management, communications, and training.
  • How to measure the benefits of a BPM initiatve.

After these last 2 training days you have gained the knowledge to take the online multiple choice exam BPM Implementation Specialist. 


To become a BPM Master, you will need to pass both the BPM Specialist and the BPM Implementation Specialist exam. Moreover, you will need to submit a business case which will be judged by a board in order to become BPM Master certified.

The Business Process Management (BPM) training will be held on multiple locations. The training is planned for:


  • 14-17 February 2017


  • 22-25 November 2016
  • 23-26 May 2017
  • 26-29 September 2017

In case you wish to participate, but these training dates do not match your calendar, please let us know so we can discuss the alternatives.

For more information on other locations and dates (for example in the UK, USA or Asia), please contact our offices at +31 (0)40 246 02 20 or

The fee for the Business Process Management (BPM) training is € 2.415,- (VAT excl.) per participant. This price includes all training materials, 24/7 unlimited access to the online database, 3 attempts to take and pass the online AIIM BPM Specialist and Implementtion Specialist exams and the BPM Master exam.

In case you are a member of AIIM, you receive a discount and the price amounts to € 2.195,- (excl. VAT).