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Business Process Management (BPM) training

4-day training plus the AIIM Process Automation Certificate of Specialization to become a Business Process Management (BPM) Master. Learn from the global best practices for BPM and join the BPM Master training!

Business Process Management (BPM) Master – mode of study

Option 1: 4-day BPM Master training (in-class and live online)
Option 2: In-house Business Process Management (BPM) training

Business Process Management (BPM) Master

Business Process Management (BPM)To become an AIIM Business Process Management (BPM) Master you have to pass 7 online Process Automation Specialization courses in order to receive your Certificate of Process Automation Specialization. In combination with attending the 4-day instructor-led Business Process Management (BPM) Master training you will receive your AIIM BPM Master designation.

About AIIM

AIIM - IMF AcademyAIIM represents the information management community as the global association for both users and suppliers of Business Process Management (BPM), Enterprise Content Management (ECM), Information Management (IM) and Modern Records Management (MRM) solutions. AIIM is a not-for-profit organisation and has over 73,000 community members worldwide. Since 1944, AIIM has helped organisations use their information as an asset, driving performance and reducing risk.

About the Process Automation Certificate of Specialization

How well an organization operates is dictated by its business processes, but most of these processes are not as efficient, standardized, or optimized as they should be. The cost of poorly designed processes hits organizations in money and reputation. The 7 online Process Automation Specialization courses will provide you with practical guidance to map, standardize, and automate your operational processes with the right strategies and technologies. You will learn how to make specific recommendations for improvement to maximize ROI and ensure compliance.

The Process Automation Certificate of Specialization contains 7 online courses:
1. Introduction to digitilizing information-intensive processes
2. How to develop a digitization strategy
3. How to analyze an existing business process
4. How to troubleshoot an existing business process
5. How to identify and capture metrics about a process
6. How to digitize paper documents
7. How to work with flowcharts

Each specialization course is concluded with an online exam. When you successfully pass all exams, you will receive your AIIM Process Automation Certificate of Specialization. After also having attended the 4-day Business Process Management (BPM) Master training, you will receive your BPM Master designation.

Learning goals of the BPM Master training

Upon completion of the instructor-led BPM Master training, you will know how to:

  • Capture information at the best point and feed it into a multichannel captive strategy
  • Determine what information is important to capture and how to approach capturing
  • Develop a digitization strategy, taking all practical factors into account
  • Digitize paper documents
  • Select the best file format for your business needs
  • Choose the most appropriate system of record for your business
  • Improve your collaboration processes
  • Design an effective digital workplace

When you have completed the online Process Automation Specialization courses in combination with the 4-day instructor-led BPM Master course, you will receive your BPM Master certificate.

Who should attend this Business Process Management (BPM) training?

The Business Process Management (BPM) training is designed for all professionals who are tasked with accurately managing organizational business processes, such as Business (Process) Managers, Business Analysts, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Managers, and Information Managers, as well as for Solution Providers, Sales Consultants, Project Managers, and Technical Staff.

Do you need to work more efficiently, do you want to streamline and automate business processes and do you want to leverage automation to reduce errors and exceptions, then this is the training for you!


When you succesfully pass the 7 online specialization courses you will receive your Certificate of Process Automation Specialization. In combination with the 4-day BPM Master training you will receive your AIIM BPM Master designation.

Other interesting trainings!

The following trainings could also be relevant for you and/or your colleagues:


A (tailor-made) in-company training offers many advantages, such as:

  • Organizational issues can be discussed openly because no delegates from other organizations participate
  • It saves you and your colleagues (travel) time and travel and accommodation expenses
  • You can follow the course in your own working environment
  • You determine the dates, times, and location yourself
  • Starting 5 participants, an in-company course is often useful and cost effective

Do you prefer an in-company training? Please contact us for the possibilities. We are happy to discuss all options with you!



The unique 4-day training, combined with the 7 online AIIM Process Automation Specialization courses, will prepare you for the internationally acknowledged AIIM BPM Master designation. 

4-day BPM training

The 4-day training to become a BPM Master will deal with all important aspects of Business Process Management. The training provides you with a thorough understanding of BPM concepts and processes and will deepen your knowledge gained during the online specialization courses. You will discuss, share, and learn from the global best practices for Business Process Management (BPM)! This 4-day training discusses the following subjects:

Digitization strategy as long-term business enabler

  • Developing your digitization strategy
  • Digitization processes explained
  • Documenting digitization
  • Digitization approaches
  • Applicable technologies
  • Worksheets and templates

Getting in control of business processes and documentation

  • Process mapping fundamentals
  • Mapping tools and techniques
  • Mapping process domains
  • Creating flowcharts
  • Creating your own mapping strategy

Objectives and techniques for process analysis

  • Process analysis fundamentals
  • Process analysis references
  • Process analysis techniques and models
  • Creating the as-is and to-be views
  • Configuring your own analysis toolset
  • Running your own analysis

Improving and optimizing business processes

  • The need for improvement: building your continuity
  • The importance of quality & risk based process management
  • Troubleshooting: eliminating waste
  • Parallel processing
  • Evaluating various roadmaps to improvement
  • Implementing analysis outcomes
  • Maturity models and process optimization

Getting in control: defining metrics and KPIs

  • Identifying and capturing process metrics
  • Defining KPIs
  • Creating a monitoring dashboard
  • Best practices for using metrics
  • Control room complexity

Further digitization perspectives

  • The future of digitized processes
  • Digitizing your paperstore: from document to data
  • Creating data-driven processes
  • Lining up for the future: emerging trends in process management


AIIM Process Automation Certificate of Specialization

The Process Automation Certificate of Specialization contains 7 online courses. These courses focus on analyzing and troubleshooting existing business processes, developing a digitization strategy, digitizing paper documents, Identifying and capturing metrics about a process and working with flowcharts. These courses are:

How to Analyze an Existing Business Process

Do you have a business process that has to be changed? Perhaps this is due to a new legal requirement or piece of technology that you've implemented. Or maybe you have identified inefficiencies in the current process and want to optimize it.

No matter the reason, there is a right way and a wrong way to go about it. The first step in changing a process is to analyze how it is currently being done. Sometimes steps that seem illogical are there for good reason. And sometimes, changing a process has a downstream effect on other processes. It is important that you get this first step right to set yourself up for success.

How to Develop a Digitization Strategy

There are many inherent issues with physical documents, like paper, microfiche and photographs, in a business setting. They are expensive to store, difficult to catalog, and nearly impossible to collaborate on. To work effectively, information needs to be available in a digital format.
While digitizing things is not always an easy process, having a strategy in place will move the process along and makes sure that nothing falls through the cracks.

How to Digitise Paper Documents

Say goodbye to business at the speed of paper! If you are looking to digitize your paper documents efficiently and effectively, this lesson will show you how.

You will learn a process that will not just make sure you are being compliant with regulations and taking care of any evidentiary concerns. It will also make sure your information is stored consistently and that staff can easily access what they need.

How to Identify and Capture Metrics About a Process

Do you have a hunch that a business process is not working? Are you having a hard time proving it? The key to effective process monitoring is to identify and capture key metrics. You can use these metrics to improve the existing process or modify the process routes dynamically.
Measuring and managing give you the chance to make adjustments systematically, improve your process capabilities, and demonstrate business process management maturity.

How to Troubleshoot an Existing Business Process

A business is nothing if not a collection of processes. As such, it is important that these processes are correct, efficient, effective, and adaptable. A simple bottleneck in a mission-critical process can cost a business unnecessary amounts of time and money. But how do you identify an inefficient process? And how do you fix it once it is identified?

How to Work With Flowcharts

Are you designing a new business process or trying to troubleshoot an existing one? Using flowcharts can help you understand your processes better and optimize them to run as smoothly as possible.

Join us as we explain how the logic used to create a business process can be visualized in a flowchart, making the flow of steps and decisions much simpler to understand and communicate!

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Start date(s)

The 4-day BPM Master training will take place in Amsterdam or in Eindhoven. All training days start at 9.30 hrs. untill approx. 17.00 hrs. You can attend the training in-class and remote/live online (up to your choice). You can join the training on the following dates:

  • 7 - 10 October 2024

Fee / Registration

The fee for the BPM Master training is € 4,980 (VAT excl.) per person. The fee includes 7 online Process Automation Specialization courses plus the 4-day BPM Master training (incl. all lunches, coffee/tea and documentation).

Step 1/4: Your selection *

Payment of course fees must be received within 30 days of the invoice date, though always before the start of the course.

Participant cancellation
In the event of the participant giving written notice of his intention to cancel the training allocated to him within 5 working days of booking then there will be no amount due to the organizers.
-In the event of the participant giving written notice of his intention to cancel the training allocated to him beyond 5 days of booking then the amount due to the organizers will be 30% of the total liability for the training opportunity.
-In the event of the participant giving written notice of his intention to cancel the training allocated to him within 30 days of the delivery date or closure date then the amount due to the organizers will be the total liability for the training opportunity.
-In the event of the participant becoming bankrupt or making a composition with his creditors or going into liquidation or being under the appointment of receivers, the organizers reserve the right to cancel any training allocation without being under any liability to refund or abate any charges paid or due herein.

Participant substitution & transfer
Delegates may be substituted until 48 working hours prior to the start of the training without further fee provided notice is given in writing.
-Delegates requesting a transfer to a later training date may do so without incurring penalty fees provided the request is received in writing at least 28 days before the start date of the course.

Business Process Management (BPM) training

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